Delete your data
In short: we only keep what you choose to send us, reports are deleted on their own after 14 days, and you can ask us to delete anything sooner by email.
Last updated November 4, 2026.
What we may hold about you
- A support report or saved result, if you sent one from the website, the Windows or Android app, or the Linux and Mac script. It is the report text and its support code. We do not ask for your name or email with it and we do not keep your internet address with it. It is deleted automatically after 14 days.
- A support ticket and payment record, only if you bought help. That is your email address, the support code, and our emails with you. The ticket is deleted after 12 months. Payment records are held by Stripe and by us for accounting and tax, as long as the law requires.
The apps and the website check do not have accounts, so there is no account to close. If you never sent a report or bought help, we hold nothing about you.
How to ask us to delete it sooner
Email support@frequency42.com with the subject "Delete my data". Include the support code from your report (it looks like ABCD-EFGH) and, if you bought help, the email address you used at checkout. We delete the report and any ticket we can match to what you give us, and reply to confirm. We cannot find a report without its support code, because we do not keep anything else that identifies it to you.
You can also read how we handle information on the privacy page.