Get help with your report

In short: if Network Check found something you do not know how to deal with, you can get help from a person. Send us your report or website result, then choose email help or email plus a call.

How it works

Get a support code, like ABCD-EFGH. In Network Check Home Scan it is at the bottom of the report. On the website check, press Save this result for support under your result.
Paste the whole report below, or save the report in the app and email the saved file to support@frequency42.com with the code in the subject. Emailing it is just as good, and nothing is sent until you choose.
Buy help below and type the code in at checkout. We read your report and reply by email. You do not need to give us any password or let us into your computer.

Send your report

Paste the whole report here I agree to send this report to Network Check support. It lists devices on my home network, with their addresses and names. It is kept for 14 days and then deleted.

Get help from a person

Pay once, and put your support code in the box at checkout. We read your report and reply to the email you pay with.

Email help: $39

One written reply with plain, step by step instructions for your devices and your router.

Buy email help

Email and a call: $99

The written reply, plus up to 30 minutes by phone or Google Meet, where we go through the changes with you. We arrange the time by email.

Buy email and a call

Payment is handled by Stripe, so we never see your card. We give guidance only and do not ask for your passwords or for control of your computer. If we cannot help, we refund you. Details.

What we keep

Only the report text you send, and its code. We do not ask for your name or email here and we do not save your internet address with it. Reports are deleted after 14 days. We only read a report to help the person who sent it. See the privacy page.